Part of the Process

I am a big Werner Herzog fan. I love his movies. I love his interviews. He seems like the kind of person you would want at a dinner party. So I was intrigued when he appeared twice in my Twitter timeline this week. The first was a quote from an interview giving advice to young film makers "Technical knowledge inevitably becomes dated; the ability to adapt to change will always be more important." - Werner Herzog — Erik August Johnson (@eaj) September 6, 2016 I think that this is also great advice for developers starting out in their careers. People's problems and the work they do doesn't change as much as the underlying technology. This is a pretty simplistic example but I started running in 2009 and my experience is pretty much the same: I listen to upbeat music of my choosing I get statistics recorded of my performance I can share those statistics on Facebook or Twitter To support that I am on the the fourth device with about 6 different operat

This week I spent half a day at the Simpli F lying Airline Marketing Innovation Lab . This kicked off the of the build-up to the Aviation Festival. There were a range of people from different airlines attending. Covering social media and marketing roles. I was part of the "disruption communications" rotation, so got to hear a range of approaches to the different scenarios.  One thing that is striking about airlines is how open they are about most operational matters - just don't ask them to share commercial details like ancillary deals! But that's probably as how airlines deal with communications or customer service is closely aligned to their brand. Even if they use the same tool or know the techniques of another airline it may not make sense in their context. EasyJet is different from BA who are different again from Emirates.  I wish I could share more from the day, but I'll leave with this. The customer service professionals at airlines aren't uncar